|CEL In-House • Corporate Training and Development|
CEL Hong Kong In-House Corporate Training and Development Programs, comprising seminars and
workshops. Professional coaching programmes and training courses delivered on-site for Hong Kong corporate company, or any other organization, by expert CEL
provider trainers, hand-picked for their expert knowledge and top class ability to teach and coach others. Delivering customised courses,
foundational as well as specialist, will enable your staff to learn about problems, systems and real-life situations in a focused manner. Training programmes are executed at a time, location and pace that suits your work. Entire
corporate teams or departments can be trained at the same time involving a
minimum of six (6) participants.
We take care of all logistical arrangements and administration. You select the training programs to suit your corporate company needs - we will provide the course materials, as well as associated resources, to make your in-house training event a success.
Team Building and Team Management Skills
Management and Supervisory Skills
Sales and Selling Skills
Information Technology Skills
Project Management Skills
Creativity Innovation Problem Solving Skills
Team Management Training Programs
Coaching Seminars Workshops
Building High Performance Teams 如何建立卓越的團隊 - Business executives and supervisors manage teams. The question is not team performance per se, but high performance or excellence in corporate teams. This training program focuses on coaching Hong Kong participants with critical skill-sets to enable them to enhance their team performance as well as to bring out the best capabilities of the team members and create HK corporate synergy.
Team Building – Developing Your People Advantage 建立團隊 - 發展人材優勢 - Training program offers you a personal impactful experience of how your Hong Kong staff may be currently thinking and behaving in your organisation, and how their behaviour could be affecting your HK company’s results.
Team Communication 團隊溝通策略 - Feeling confident to share ideas, facilitates an individual to think out of the box thus enabling support and achievement of team goals - and 'acceptance of each other' is a primary source of achieving psychological safety. This Hong Kong raining program develops one’s mindset, as well as skill-set, enabling HK course attendees to thrive on commonality, and to also enjoy each others differences.
Personality Styles in Team Communication 性格分析 : 把握團隊溝通技巧 - Blending interest, initiatives and motivation of self with others to produce mutually satisfying results is the key to successful team communication in Hong Kong. Training workshop participants will have the following takeaways: define essential traits to achieve good team efficiency; build on commonalities and enjoy team differences; know personality style of self and others; discover the key to rapport building; convey clear messages by finding the right context; motivate initiatives on task and on relationship; listen to understand differences and prioritise; manage differences in team expectations, roles and interests; connecting team members with different personalities.
Personality Styles and Team Work 性格取向與團隊合作 - People with different social styles have different communication patterns, are motivated by different driving forces, are interested in different things, and have different conflict management patterns. Understanding this difference in the way people think and behave is essential to improving team communication and harmony between people. Through games, fun discussions, self assessment and role plays, this Hong Kong training program will coach participants to identify the social styles for themselves and others, understand the differences between the various styles, and the way to interact with others more effectively.
Developing Team Effectiveness and Collaboration 建立團隊效能與協作能力 - Training program explores key elements needed for good Hong Kong team building, and coaches participants with the best skills and techniques required to both lead as well as contribute to top class team work. Skills learnt in this HK training program will help participants build their own teams at the workplace.
Collaboration and Emotional Intelligence 掌控情商 － 促進職場合作 - IQ, technical skills and experience, in combination, contribute to employment competence. When IQ is combined with EQ (Emotional Intelligence) it invariably achieves significant efficiency in any given work situation. Practising EQ increases the ability to be flexible in adapting one’s innate skills and experience, and to motivate oneself as well as others. Can EQ be learnt? YES, It can.
Coaching and Motivating Your Work Team 如何訓練及激勵你的團隊 - Having a skilled and motivated workforce is vital for an organization, regardless of the corporate mission and strategies. Knowing how to coach and motivate staff is now an essential skill for company executives in Hong Kong. The training program provides HK participants with the skills and techniques to coach and motivate others, especially their own work teams.
Managing People for Win-Win Results 雙贏思維的管理策略 - Training programme aims to coach Hong Kong executives with top class knowledge and skills to become highly competent at leading and influencing others to achieve good results. HK business managers will be able to implement best in-class practices for leadership and communication; harmonize and apply tools and practices to optimize productivity; develop a learning attitude for self and others.
Survival Skills for Managers and Supervisors 管理人員必備的生存技能 - Training program coaches Hong Kong executives / supervisors and supervisors-to-be with the best skills to carry out their work effectively. Skills acquired by HK business managers will result in more productive relationships, better teamwork, greater harmony and higher morale at the workplace.
Artificial Intelligence (AI) and World of Work 人工智能時代下的人力資源策略 - What is Artificial Intelligence (AI) and why has it now become a significant feature in our daily lives? AI will imminently change the world as we know it, and the consequential changes, as well as their impacts, will have multifarious dimensions. Training program will provide the necessary catalyst for change enabling many Human Resources (HR) management functions to take strategic advantage of what AI has to offer.
Operational Risk Management - All Industries 操作風險管理 - 適用於所有行業 - Training program gives participants a contemporary oversight of the nature and scale of risk and provides a sound knowledge and understanding of the principles, framework and process of Operational Risk Management. It coaches Hong Kong course delegates with the knowledge, skills, tools and templates to effectively identify, analyse, evaluate and manage operational risk to internationally recognised standards.
Operational Risk Management - Live Entertainment and Performance Industry 操作風險管理 - 現場娛樂和表演業 - Training program has been specifically tailored to be relevant to those working in the live HK entertainment business, such as theatres, stage, arena, sports, and any other public performance events within Hong Kong.
Managing Change 管理變革 - Training program coaches Hong Kong executives aiming at developing the knowledge, as well as necessary skills, on leading and coping with change, and turning this challenge into best opportunities for corporate business growth. The training offers HK participants key insights into change management and enables them to pick up valuable skills in managing the changes in their organisations.
Mastering Strategy and Turning Strategy into Results 掌握策略並將策略轉化為成果 - Training program is about getting things done. Be it strategic action, corporate objectives or tasks from appraisal ─ this program will coach you how to do it in the best way possible. The program is suited for anyone in a supervisory or executive management role in Hong Kong who need to get work done through others, even if they do not report to you directly.
Strategic Thinking 戰略思維訓練 - Training program provides a comprehensive approach to strategy concepts, its implications on Hong Kong management teams as well as the aftermath of strategy formulation and execution. The program adopts a practical, applications oriented approach to addressing strategy issues at the management team level, and aims to enhance the strategic thinking capability of participants through their grasp of strategy development and deployment. It also addresses the change implications for HK organizations, when changes in strategy are made, with a focus on downstream organizational impact.
Interviewing Skills to Recruit the Right Candidate 篩選出關鍵人才的面試技巧 - Customising the formulas to assess education, experience, skills and personality desired for job specific behaviours is a key to selecting the right candidate. Training program will coach Hong Kong participants to master a result-focused process for rightly selecting candidates that best suits the competency-based requirements.
Successful Interviewing 成功的甄選面試技巧 - Recruitment and the selection process is one of the key management tools. In this training program you will learn the latest and best techniques covering all of the nine (9) critical part of the process. Not only will you learn about behavioural-based program for successful recruitment – you will also be able to do successful recruitment using a process approach.
Investigative Interviewing 調查面試/會談 - Training workshop will coach Hong Kong participants to have a much deeper understanding of the process of interview, question types and techniques. It will demonstrate and allow the HK training attendees to plan and practise both Conversation Management and Cognitive styles to effectively interview witnesses, victims and suspects in order to obtain the maximum possible dependable information or evidence from the process.
Interview and Communication Skills for Interviewees 面試和溝通技巧 - Training program will coach Hong Kong participants in top class interviewing skills demonstrating the attributes needed to optimize their success.
Finance for Non-Finance Executives 為非財務主管而設的財務基本功 - Training program explains tools and concepts for analyzing financial statement and evaluating company investment decisions. Hong Kong business executives will be coached in methods that will help them to assess the financial health of their department, measure financing needs, determine budgets and investment proposals, as well as how these requirements should be financed.
Win-Win Negotiation Skills 雙贏談判技巧 - Training program will help you understand your own as well as others negotiation styles, and apply the best techniques. This will enable you to produce win-win result in various negotiation situations. By taking part in actual business case analysis and role plays, Hong Kong course participants can experience the negotiation process from a different angle and enhance their personal set of skills.
Negotiation Skills Workshop 談判技巧工作坊 - Training program coaches HK attendees to acquire world class negotiation skills to influence as well as be able to negotiate strategically with others in any given Hong Kong work situation. It cultivates a mindset, builds the skills and enables the participants to manage challenges with assertive communication.
Successful Negotiation Employing Collaboration 成功地通過協作去進行談判 - Training program offers a different perspective to negotiating that looks at satisfying the needs of all parties involved, enhancing the HK buyer-seller relationship, and ensuring a win-win outcome.
Coaching and Feedback Skills 管理者必學的指導與反饋技巧 - Organizations today must be able to do more with less in order to survive and prosper. The ability to discover and utilize employees full potential to achieve the organization's goals has become a critical survival tool. To this end, many HK corporates' have used coaching as a means to develop their staff, to help them resolve problems, as well as a tool to motivate. Training program coaches Hong Kong executive managers, supervisors and human resources executives the best skills required to coach, and to coach feedback to their employees.
Key to Engaging Your Workforce 吸引優秀員工的關鍵 - A one-day training workshop to help Hong Kong corporate team leaders, supervisors and managers create a more dynamic, loyal and engaged workforce to support business growth in a dynamic environment. This HK training program is designed specifically to help the people manager understand what their team members want and to coach them with a starting point for creating champions.
Leadership Skills 領導力訓練工作坊 - To succeed in an ever-changing corporate business landscapes, Hong Kong organizations need to focus on their core competence by building the strengths of their managers. To facilitate corporate development, HK company executives must be able to upgrade their set of Attitudes, Skills and Knowledge in order to set the best examples for the teams they are leading. Training program coaches Hong Kong Executives with top class perspectives to lead others effectively, and is especially useful for those who are open to new management practices.
Leadership Coaching 企業教練服務 - Training program adopts the Harrison Assessment concept of balancing one’s dynamic and gentle traits to exert the highest influence. The coach will aim to optimize team leaders’ behavioural competencies to drive, develop and motivate team members to deliver desirable and sustainable results. The coachee will sharpen and deepen their leadership skills consistently involving any communication. The objective of leadership coaching Hong Kong is to induce behavioural change such that HK leaders will accelerate their task and people management skills.
Influential Leadership 成為激勵人心的領導者 - In a world of rapid changes and innovations, it is surprising to see many organizations are still governed by management practices that were essentially developed in the Industrial Age. Training program coaches Hong Kong executives with four (4) best perspectives to lead others in a rapidly changing corporate environment. The program is especially useful for those HK business executives who are open to new management practices, and prefer innovation to strict compliance in their business environment.
Corporate Leadership Development 企業領導力發展研討會 - Training program coaches Hong Kong executives who are organisational middle and senior managers wanting to enhance their leadership skills to more effectively lead their subordinates to achieve better business results. The training workshop consists of a series of carefully designed processes that will coach HK course participants to become aware of their own leadership capabilities. This corporate leadership development workshop incorporates action-based skills practice; with experiential activities that include role plays, debriefing sessions, open discussions and mini-lectures, all designed to increase awareness and enhancement of leadership skills.
Innovations in Leadership (Process-Focused Approach) 變革型領導力 - Training program will coach Hong Kong executives with critical processes needed to be an effective modern leader in any corporate organization, within either the Public or Private sector. This is a unique opportunity for HK company executives to master the latest techniques and best processes that will make a difference - you can use these powerful techniques yourself or for showing to others.
Leadership in the 21st Century - The leadership landscape is littered with many fads and populist sayings of how one should “lead” in a hyper-fast, highly interconnected world where social media reigns supreme in real-time. This Hong Kong leadership training program is geared towards coaching business executive participants to THINK, REFLECT, ENGAGE their intellect as well as emotions on the elusive top of leadership.
Presentation Skills Workshop 專業演講技巧工作坊 - Many professionals report experiencing reluctance and anxiety presenting to an audience. Others have problems keeping a presentation on focus and on time. To the public this represents lack of professionalism at best, and a loss of business opportunities at worst. Training program coaches Hong Kong participants with best skills, techniques and opportunities to practise the planning as well as delivering in public of an effective and professional presentation.
Storytelling for Engaging Presentation 以故事連繫聽眾 － 故事式的演講技巧 - Storytelling is a powerful means of communication. It connects people. The most successful presenters are storytellers. Hong Kong training program participants will learn how to build engagement and inspire people to take action; master storytelling techniques in business presentation; understand the audience and match your stories relevant to their experience and interests; apply emotional power to the stories by eye focus, voice, posture and gestures to have a much better chance of resonating with the listeners; master the art as a good communicator to incorporate storytelling seamlessly into “best and natural style".
Persuasive Presentation Skills Workshop 說服式演講技巧工作坊 - Training program will introduce and build the HK participants' techniques of making a successful public presentation. Hong Kong ttendees will be coached in the four (4) P's of Persuasive Presentations in order to be clear, concise and credible via a systematic process - 'Plan', 'Prepare', 'Practice', 'Present'.
Influencing Skills to Power Up Persuasion 提高影響力以加強說服力 - Persuasion gets one to sell ideas. To get buy-in from customers, bosses, peers and subordinates, one needs to adapt to their real needs. To be able to adapt and connect to speed up the result, influencing both the functional and the psychological aspects of communication will make a difference in getting higher results. Hong Kong training program participants will learn about: awareness of how to build on their own strengths; influence as an accelerator of persuasion; differences between persuasion, influence and manipulation; drivers which get people to say yes; motivation of the conscious and unconscious mind; communication models to connect with conscious mind; connect on unconscious level with body language and voice; ideas selling presentation; assertiveness at negotiation.
Presentation and Communication Skills 職場演講與溝通技巧 - Training program focuses on both the theoretical and practical sides of business communication and presentation, with Hong Kong course participants having lots of opportunities to practice during training workshops.
Presenting for Excellence 卓越的演講技巧 - Training program aims to equip Hong Kong participants with the necessary skill-sets, tools, techniques and background information in order to become adept at delivering effective presentations. The training will be conducted in a highly interactive manner where HK program attendees will learn about the common mistakes made during presentations, as well as the finer art of presenting at all levels
Assertiveness Skills 堅定自信技巧訓練 - Influence and communicate to build trust and rapport with your colleagues, superiors and customers. Hong Kong training program participants will develop the following skills: understand essential attributes of trust building; identify checklist of trust building behaviours; learn communication model to speak confidently; build credibility with verbal / non-verbal language; learn personal and social emotional intelligence; practise empathetic listening techniques; adapt to different personality styles; negotiate expectations to achieve win-win outcome.
Pro-activity and Assertiveness 保持積極性與堅定自信技巧 - Training program clarifies why one needs to be proactive in today’s Hong Kong business environment; develop a habit for being proactive; identify one’s own comfort zone in communication; inform, persuade, control and coordinate assertively.
Customer-Focused Email Writing 專業寫作技巧 - Customer experience should be consistent on three levels: face-to-face, phone and writing. In writing, professionals rely mainly on content structure, format and language to impress customers with their attitude and commitment. The purpose of this Hong Kong training programme is to coach attendees with best writing skills in order to set a strong customer focus.
Effective Communication Strategies 有效管理溝通策略 - Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall where you met someone for the first time and immediately liked that person? Training programme will help HK participants understand the impact that their communication skills have on other people. Training participants will also explore how improving these skills can make it easier for them to get along in the workplace, as well as with life in Hong Kong.
Clear Communication and Interpersonal Skills 清晰的溝通和人際交往技巧 - Communication is not simply getting a message across. Effective communication is about connecting with your audience. Connection is both on the logical and emotional levels. Making sense to the audience in order to ease their full understanding, as well as engaging them in trusting interaction, are essential soft skills for professionals to contribute to teams and to get collaboration. Training programme coaches Hong Kong participants with top class skills required for effective interpersonal communication, especially in team working and in communicating with customers. Acquisition of such skills will help HK staff members communicate with greater clarity and purpose, leading to more productive relationships.
Persuasion in Proposal Writing 提升建議書的說服力 - Before selling a product or service in person, sales and marketing professionals need to sell their ideas, knowledge and the company via proposals. They will compete for attention and build their credibility through content selection, systematic structure and language style to pitch customers’ interest. Training program aims to elevate good writing skills of HK course participants by raising readability and persuasion through a sharp focus to get attention and buy-in.
Professional Writing Skills 商務文件及電郵寫作技巧 - Business writers should emulate the style of a journalist : to be short and sharp in presenting ideas to engage the reader’s attention. Easy reading is also built on a clear, concise, concrete and correct writing style. Hong Kong participants of this training program will master top class creative writing skills process by mastering the three Ps – 'Plan', 'Process' and 'Polish'.
Communicating and Writing Clearly to Get Attention and Results 人際關係與有效溝通技巧工作坊 - Training workshop coaches, develops and fine tunes smart oral and written communication practices in being clear, concise and concrete. Hong Kong training program participants will master a key communication principle – WIIFM (What’s In IT For Me) - to influence audience attention, engagement and commitment in speaking and in writing.
CEL HK Corporate Training Brochure 2019
Sales Presentation Skills 業務銷售簡報技巧 - Sales training program will coach you to ensure that you connect with the audience, create the right business impression and deliver stronger, more powerful sales presentations.
Consultative Selling Skills 顧問式銷售技巧 - Training program will enable Hong Kong sales personnel to: project an image of confidence and pride; sell HK products / services rather than miss opportunities; hone in their ability to understand customer situation; match customer needs to product / service features and benefits; present solutions confidently and professionally; enhance their confidence to be able to negotiate; handle objections in professional manner.
Professional Sales Coaching 專業銷售激勵訓練 - Training program is for Hong Kong sales managers who need to: overcome coaching fears and create receptivity to coaching; build team support for coaching and skill improvement; provide good feedback that motivates and leads to a positive change; help sales people plan their objectives before a call; observe sales people and collect relevant information during the call; use data after a call to determine what coaching is needed; enhance the ability of sellers to better understand their HK customers.
The Art of Sales Coaching 銷售輔導技巧 - Being an outstanding sales person and managing a sales team requires different sets of skills and attitudes altogether. Yet, many Hong Kong corporate sales managers are not equipped with right tools to get better results from an otherwise talented sales team. Using insights in what probably is the earliest leadership guidebook known in history, The Art of War by Sun Tzu, we can learn from time-tested observations of ancient battlefields and apply them in today's business battles.
The Art of Sales Negotiations 戰略談判 - Training program is created as a result of one-to-one coaching with sales people from a variety of industries across 19 cities in Asia, based on tried-and-proven techniques that has been applied to many corporate business situations worldwide. Program has been tried and modified to ensure that it delivers good results for Hong Kong sales people, including those in the Chinese context.
Key Account Management 大客戶管理 - Providing outstanding services to retain key accounts is vital, and can be highly beneficial for a corporation. Training program coaches the best understanding and skills for Hong Kong executives to manage their key accounts effectively. HK participants will learn about: fundamentals of company account management; role of the account manager; managing the relationship; building long term commitment; successful strategies for account development.
Key Account Selling 大客戶銷售 - Training program was created as a result of one-to-one coaching with key accounts sales people from a variety of industries across 13 Asian cities. The program has been re-tested to ensure that sales people deliver best business results, especially in the Asian context. Training program outcomes ensure that HK participants understand and anticipate key accounts' business needs so as to grow the account for the future, understand and build strong relationships with influential people of key accounts, and to allocate the right roles for each key account team member in order to service the key account as a team.
Psyche-Selling 銷售攻心術 (How to get into Customers Minds and make Sales) - Training program is created as a result of one-to-one coaching with sales people from a variety of industries across 13 cities in Asia. This programme has been tried, modified, and re-tested to make sure that it delivers good results for sales people, especially in the Asian context.
CEL HK Corporate Training Brochure 2019
Web Marketing Fundamentals 網絡營銷基礎 - Potential of using the Web to market Hong Kong businesses, products and services in a rapid and profitable manner is massive, 'if' done correctly. However, there are multifarious factors that need to be considered and leveraged for successful Web marketing to be accomplished. Training programme deals with important concepts and procedures of Web Marketing, and attendees will have the opportunity to experience the latest tools and techniques currently used by successful Web based enterprises.
Web Application Testing : Principles & Practice Web 應用程序測試：理論與實踐 - Training programme addresses fully the issues related to Website applications testing. It coaches Hong Kong attendees with the knowledge as well as practical skills to identify, plan and carry out different forms of Web-based applications testing; these include significant functional, security and performance tests.
Web Application Security : Hacker Attacks & Defence Web 應用程序安全：黑客攻擊和防禦 - Training programme attendees learn how Website hacker attacks occur, identifies Web application attack categories, and the hacking training workshops demonstrate various Web application security tools and techniques to test as well as defend Websites from exploitation of Web applications security vulnerabilities.
Cloud Computing for Business and IT Professionals 為企業和IT專業人員而設的雲端計算課程 - Foundational training program in Hong Kong coaches a practical, hands-on overview of this fast moving technology across three layers - software, platforms and infrastructure - benefiting those organizations who are considering adoption of the Cloud Computing approach to their IT operations. On completing the training, HK program attendees will be able to evaluate as well as effectively deploy Cloud based computing environments and applications.
Cloud Computing Systems : Analysis and Testing 雲端計算系統 - 分析與測試 - In-depth training program deals with important aspects of Cloud Computing Systems Analysis and Testing, empowering Hong Kong attendees to comprehensively assess Cloud Computing based system implementations involving significant threats and risks, important security features, testing and solutions, as well as essential performance characteristics and assessment.
IT Project Management IT 項目管理 - Training program identifies why so many IT projects fail, and demonstrates how the adoption of best practice techniques can avoid, as well as overcome, many problems that IT project managers have to face. The program contents are designed for new and experienced Hong Kong project managers wanting to understand best practice approaches in managing IT Projects.
The System Requirements Journey 系統要求理論和方法 - An accurate and acceptable requirement specification remains the most critical element in deploying new technology. Research has shown that mistakes made during this phase is the most common cause for IT project failure. Training program takes Hong Kong course attendees through the Requirements Analysis process needed for a project.
Business Consulting Skills for IT Professionals IT專業人員的業務諮詢技巧 - IT professionals today need to have excellent technical skills, but they also require excellent business and consulting skills. Training program is designed to demonstrate how commercial consulting practices can assist internal IT groups to deliver superior IT solutions to its Hong Kong customers, and includes workshops with case studies to allow participants to reinforce the skills learned.
Disruptive Trends of IoT - Blockchain & Chatbot Applications - The proliferation of IoT (Internet of Things) has led to the disruptive phenomenon of Big Data - an overwhelming data overload. Our lifestyles and work-life in Hong Kong have also been disrupted by the way we communicate and access information with the availability of many mobile and online applications. Henceforth, HK businesses are struggling with the avalanche of data and information being generated, overawed by the need for relevant and timely information to make better informed decisions. The learning outcomes from this training program are: ( read more )
Introduction to Big Data Concepts 大數據基本理論課程 - Big Data is a significant issue in today’s world of digital connectivity with daily Petra-bytes of data being transferred internationally. Hence, there is increasing need for knowledge and skills, to organize the data and provide analysis required for decision making, especially for businesses. Hong Kong training programme teaches basic concepts allowing easy grasp and appreciation of Big Data making it possible for HK course participants to understand their needs as well as influence the design of processes and tools required.
CEL HK Corporate Training Brochure 2019
Project Management Workshop 項目管理工作坊 - Training programme coaches participants a comprehensive overview of the processes, skills, tools and techniques required to lead a project. Through a series of simulated exercises, games and discussions, training programme participants will experience the joy and benefits of applying a good, proven methodology to project management.
Project Management for Busy People 給大忙人的項目管理工具與技巧 - Training programme provides an overview of the processes, skills, tools and techniques required to lead any given project. Different from other project management programs, it reduces the project management paper work to a bare minimum, and focuses on essential tools as well as people interaction skills to help Hong Kong project managers do their work effectively.
People Interaction in Project Management 在項目管理中掌握人際關係 - Projects are as good as the people who work on them. As such, much of a project’s success depends on how well a project manager interacts with his / her team members and other stakeholders. Purpose of the training programme is to coach Hong Kong project managers with top class skills to interact with others to ensure success of a project.
CEL HK Corporate Training Brochure 2019
6-Star Customer Service Excellence 六星級的待客之道 - In our competitive business world, building customer trust and maintaining their loyalty are a professionals’ top priorities. They need to communicate their ability, attitude and discipline to meet and exceed their customers’ expectations. Customer support should be provided consistently throughout the service process. In this Hong Kong training programme, participants will develop their service skills by learning how to: build rapport with customers; deliver service to meet customers’ needs; negotiate for business results; turning problems into opportunities.
Managing Customer Service Expectations 管理客戶期望 - Training programme provides an overview of what it takes to manage and exceed customer expectations, commonly referred to as 'service excellence'. It will enable Hong Kong course participants to appreciate the relevance and impact of customer service excellence as well as offering a roadmap of practical skills, information and guidelines that will enable their organization to achieve service excellence in their HK operations.
Time and Task Management 時間與日程管理 - Time is a precious asset - so time needs to be utilized wisely. In today's corporate business world, staff members must know how to manage their time effectively, whilst fulfilling their task requirements. This Hong Kong training programme coaches a critical framework for participants to manage their time and task activities in the best way possible, in particular, they will learn how to prioritise, remove time wasters, and motivate self as well as others.
Time Management for Work-Life Balance 作好時間管理 －實踐工作與生活平衡 - Work faster, do less, and get smarter is the key to time and task management for Work-Life Balance. Hong Kong training programme participants will learn how to master their time investment in order to get good returns, set and schedule priorities, maintain work-life balance, and design best task processes.
Effective Meeting Skills 提升會議效率的技巧 - Meetings come in for a lot of criticism. There are too many of them. They are very expensive in salary and travelling costs. They often focus on trivialities and miss real issues. They are rated as the number one time-waster by most employees. But, most businesses cannot do without meetings. What Hong Kong organizations need is a way to manage meetings effectively to ensure the best use of everyone’s time. On completion of the training, HK programme participants will be able to: identify common pitfalls in running meetings; organize a meeting effectively; participate in a meeting productively; lead a meeting; deal with challenging situations.
Business Networking to Build Trusting Relations 透過人脈以建立信任的關係 - Sharing and giving is the spirit of networking to build relations. Hong Kong organizations will thrive on the employees’ initiatives to forge relations and collaboration by speeding up the engagement process. In this training programme HK participants will be coached in world class strategic corporate business networking skill set to master the engagement process of Trust, Likability and Competence.
Business Etiquette 商務禮儀入門 - Mastering good business etiquette is a valuable skill-set that will make one stand out from others, enhance chances of success and smoothen customer relationship to boost business bottom-line. This training workshop will help programme participants to act professionally, and exercise proper manners, in order to build a memorable impression for corporate success in Hong Kong.
Business Etiquette - The China Experience 商務禮儀 (中國加強版 - Training programme introduces a success model Trust, Likability and Competence (TLC) for connecting with others and building instant as well as lasting rapport. In creating a consistently memorable pleasant experience with their internal and external audiences, corporate employees steer ahead in the competitive business world. This training workshop will coach Hong Kong programme participants to act on the mainstream of business etiquette with specific references to cultural practices in China.
Corporate Image and Business Etiquette 專業企業形象與商務禮儀工作坊 - In today's competitive business world, projecting a positive, professional image as a representative of your company is vital to your company's and your personal success. Before selling a product or your company, you have to sell yourself first. The training programme focuses on building best non-verbal communication and good behavioural skills. It will enable HK participants to acquire top class skills required to conduct oneself more confidently in business and social occasions, build deeper relationships that focus on giving and sharing, and building a professional Hong Kong corporate image.
Personal Image and Business Etiquette 專業形象和商務禮儀 - Effective communication is about connecting with our audience. Connection is both on the logical and emotional levels. Making sense to the audience to ease their full understanding and engaging them in trusting interaction are essential soft skills for professionals to contribute to teams and to get collaboration The training programme will coach HK attendees with world class skills to project a memorable image and communicate Trust, Likability and Competence and build a professional Hong Kong business image.
Etiquette Training for Technical Professionals 技術專業人員的禮儀培訓 - Good business etiquette is a valuable skill-set that will make one stand out. During this training programme, HK participants will learn the secrets of people communication as well as help them act professionally and exercise good manners in the Hong Kong workplace, in relation to professionalism and business etiquette.
Personal Branding and Professional Image 如何建立職場個人品牌與專業形象 - We all agree that the first impression is everything when starting a great conversation in business. But how can you gain trust from customers or interviewers within minutes of first interaction? Is it important for your frontline staff to project the brand identity of your company? By mastering the art of professional business image and personal branding, one can adapt dynamically to meeting the needs in different situations and allowing oneself to dress and groom effectively to project one’s image with confidence and professionalism. This HK training workshop will help programme participants to recognize and build image details that distinguish oneself from the competition in Hong Kong.
Handling Difficult People 處理刁難客戶的技巧 - Who are some difficult people to work with? They may be customers or long standing clients who have unrealistic expectations. They may be co-workers who have a different work style or different interests. To uphold productivity and integrity, the challenge is to manage these people. Training programme builds Hong Kong participants' confidence in handling difficult people with their complaints and disagreements. HK participants will be coached with techniques to practise in the following scenarios: staying calm under pressure; communicating assertively; analysing problematic situations; applying relevant methods to resolve conflict.
Dealing with Difficult People and Replying to Complaints 有效地應付刁難顧客和回應投訴 - Dealing with difficult people and replying to their complaints can be very hard as well as stressful. However to be successful, Hong Kong enterprises should view such challenging situations as a means to turn bad crisis into good opportunities by rebuilding trust as well as establishing best personal relationship with unhappy or difficult people to deal with. Training programme will coach HK program participants with skills to deal with nasty clients or unhappy customers, replying to their complaints with efficiency, fairness as well as courtesy.
Managing Conflict and Disagreement (NLP Way) 衝突和分歧管理工作坊 - Being able to focus positive energy on work results enhances business efficiency and job satisfaction. Training workshop will develop HK participants' mind-set and skill-set with NLP (Neuro-Linguistic Programming) concepts as follows: become informed of how NLP principles work; engage others through trust building; nurture open attitude in viewing differences; define components of emotional intelligence; learn to manage emotions of self and of others'; learn 'Verbal, Visual, Auditory and Kinesthetic' language.
Think on Your Feet® - 足智多謀® - Training programme coaches participants of the critical concept that clear thinking is clear speaking. The Hong Kong training attendees will learn of varied methods to structure strategic content for quick and easy understanding. In simplifying content with solid illustrations, the HK programme participants will be coached to achieve clarity, brevity and impact in their impromptu speaking. They will master top class skills for creatively packaging content.
CEL HK Corporate Training Brochure 2019
|Creativity Innovation Problem Solving Decision Making
Coaching Seminars Workshops
Design Thinking Fundamentals 設計思考工作坊 - Training programme coaches Hong Kong participants with principles, best processes and techniques in adopting a 'Design Thinking' approach that provides a solution-based approach to solving problems.
Creative Thinking and Innovation 啟發創意思維與創新 - Creative thinking and innovation are vital components in our professional working lives. On completing the training programme, HK participants will be able to: identify the difference between creativity and innovation; recognize their own creativity; build their own creative environment; explain the importance of creativity and innovation in business; apply problem-solving steps and tools; use individual and group techniques help generate creative ideas; implement creative ideas.
Creative Problem Solving 創意解難技巧訓練 - Training workshop aims at coaching concepts and skills to facilitate the process of innovation so that members of any corporate organization in Hong Kong can handle critical change more effectively as well as creatively.
Innovative Thinking and Problem Solving 創新思維法與解難技巧 - Training programme coaches Hong Kong participants with strategy as well as a set of creative tools to solve problems and make critical decisions rationally. By applying the tools and techniques, HK attendees can adopt a strategic yet innovative approach to problem solving, thereby improving their overall productivity in the workplace.
Problem Solving and Decision Making Skills 有效地解決問題和制定決策的法則 - Organizations and individuals in Hong Kong encounter problems everyday. Often these problems can be complicated by our unwise decisions, emotional reactions or panicky actions. Training programme offers a comprehensive approach to learn both the problem solving techniques and the skills to manage the resolution of problems. It aims to coach HK participants with good skill-sets, creative and critical tools, techniques and background information to become adept at handling problem solving skills. It will focus course participants on the key pitfalls to avoid when defining problems and seeking solutions.
Creative Problem Solving and Decision Making 運用創造力解決問題和制定決策 - We are continuously confronted with problems requiring us to make appropriate decisions that need a rational and creative approach to problem solving. Training program coaches Hong Kong participants with best strategy as well as set of top class creative tools to solve problems, and make critical decisions rationally. By applying the given tools and techniques, HK program attendees can adopt a creative approach to problem solving, thereby improving their overall productivity in the workplace.
CEL HK Corporate Training Brochure 2019
Hong Kong Corporate Training : HK Staff Coaching - Executive Business Services Development / Short In-House Programs + Onsite Seminars + Workshops Company CEL. On Site Specialty Training Provider HK + China
All Rights Reserved